IBM – Watson Assistant

Interaction • Research • Animation

Watson Assistant: Actions

Starting December 2019, I was involved in drafting and executing a new iteration of Watson Assistant. The project was called Actions. This product concept had the goal of optimizing Assistant for non-technical users and allow them to create chatbots 60% faster than with the current version (Watson Assistant Dialog).

I conducted iterative user tests and taking that research to inform multiple UX design sprints. Using that information we wireframed, prototyped, and are continuing to develop the product by testing it against current Dialog users. Watson Assistant: Actions is currently in open-beta so much of the work I have done is under NDA.

Watson Assistant currently services more than ~111M monthly active users. Get a glimpse into our team's work in this case study: Why is it STILL so hard to build a useful chatbot?